FREQUENTLY ASKED QUESTIONS

HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 1–2 business days.

We currently offer the following shipping options within the United Kingdom:

Express Shipping (Royal Mail)
2–5 business days
£9.95

FREE Shipping (Royal Mail)
3–7 business days
Free

Delivery times are estimates and may vary depending on the fulfillment location, carrier operations, customs processing, public holidays, weather, and circumstances outside our reasonable control.

DO YOU OFFER FREE SHIPPING?

Yes.

Our FREE Shipping (Royal Mail) option is available at no additional cost and has an estimated delivery time of 3–7 business days.

Customers may also select:

Express Shipping (Royal Mail)
2–5 business days
£9.95

Available shipping options and applicable charges are displayed at checkout.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will normally receive an email containing your tracking information.

You may receive multiple tracking and delivery updates while your parcel is in transit.

Where available, you can also track your order through the tracking functionality provided on:

houseofclogsuk.store

If you have not received tracking information within 3 business days after dispatch, please contact:

support@houseofclogsuk.store

CAN I RETURN MY ORDER?

Yes. We offer a 30-day return period, subject to the eligibility requirements set out in our Returns & Refund Policy.

UK customers may also have statutory cancellation and return rights under applicable UK consumer law.

Please contact us before sending any product back so that we can provide the correct return instructions and return destination.

Email:
support@houseofclogsuk.store

ARE RETURNS FREE?

For eligible returns accepted under our Returns & Refund Policy, House Of Clogs UK covers the return shipping cost when you follow the return instructions provided by our customer support team.

Please do not send a return independently before receiving instructions from us.

CAN I EXCHANGE MY CLOGS FOR ANOTHER SIZE?

We currently do not offer direct exchanges as part of our standard returns process.

If you need another size, you may return an eligible item within the applicable return period and place a new order in the correct size.

This does not affect any statutory remedy available for faulty or non-conforming goods.

WHAT IF I RECEIVE THE WRONG, DAMAGED, OR FAULTY ITEM?

Please contact us as soon as reasonably possible at:

support@houseofclogsuk.store

For faster investigation, we recommend contacting us within 48 hours of delivery where possible.

Please include:

• Your order number;
• Clear photographs of the product; and
• Photographs of the packaging where relevant.

The 48-hour recommendation does not limit your statutory consumer rights.

Depending on the circumstances and your statutory rights, an appropriate remedy may include a replacement, refund, repair, price reduction, or another remedy required by law.

HOW LONG DO REFUNDS TAKE?

Once an eligible return has been received and processed, the applicable refund will be issued in accordance with our Returns & Refund Policy and UK consumer law.

After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

CAN I CANCEL OR CHANGE MY ORDER?

Orders are processed automatically once placed.

Because processing and fulfillment begin automatically, orders cannot normally be cancelled after they have been submitted.

If you no longer want your order, you may return the eligible products after delivery in accordance with our 30-day Returns & Refund Policy.

This does not affect any mandatory cancellation or consumer rights available to you under applicable UK law.

For assistance, contact:

support@houseofclogsuk.store

Phone:
+44 20 3371 2200

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit and debit cards, digital wallets, and any additional payment methods displayed during checkout.

Available payment options may vary depending on your device and checkout configuration.

WHERE DO YOU DELIVER?

We currently deliver to customers within the United Kingdom.

House Of Clogs UK has a physical operation in the United States and operates fulfillment locations in the United Kingdom, United States, and China.

Depending on product availability, inventory location, destination, logistics, and operational requirements, your order may be fulfilled from any of these locations.

HOW CAN I CONTACT HOUSE OF CLOGS UK?

Email:
support@houseofclogsuk.store

Phone:
+44 20 3371 2200

Customer Service:
Monday–Saturday
09:00–18:00 UK time

STORE INFORMATION

House Of Clogs UK

Company registration number:
04590040 (registered in England and Wales)

Website:
houseofclogsuk.store

Email:
support@houseofclogsuk.store

Phone:
+44 20 3371 2200