Terms of service
TERMS OF SERVICE
Last updated: 3 October 2026
These Terms of Service (“Terms”) govern your access to and use of houseofclogsuk.store and purchases made through it.
Throughout these Terms, “House Of Clogs UK”, “we”, “us”, and “our” refer to House Of Clogs UK.
Nothing in these Terms waives, restricts, or excludes mandatory consumer rights under applicable UK law.
1. ABOUT US
House Of Clogs UK
Company registration number:
04590040 (registered in England and Wales)
Website:
houseofclogsuk.store
Email:
support@houseofclogsuk.store
Phone:
+44 20 3371 2200
2. ELIGIBILITY
By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding contract.
If you are under 18, you should make purchases only with the involvement and consent of a parent or legal guardian where appropriate.
You must provide accurate information and be authorised to use the selected payment method.
3. PRODUCTS
We make reasonable efforts to ensure products are accurately described and presented.
Product photographs, colours, packaging, dimensions, appearance, and other visual details may vary slightly because of manufacturing variations, device displays, photography, lighting, or packaging updates.
These minor variations do not affect your statutory rights where a product is faulty, materially misdescribed, not of satisfactory quality, or not fit for purpose where applicable.
4. PRICING AND CURRENCY
Unless otherwise clearly stated, prices presented to UK customers are displayed in British Pounds Sterling (GBP).
Prices will include VAT where applicable and required by law.
Mandatory charges will be disclosed in accordance with applicable law before payment.
We may change product prices and promotions from time to time. Changes will not affect orders already accepted at an agreed price except where permitted or required by law.
Discounts, savings claims, comparison prices, bundle offers, and promotional prices are intended to be accurate and not misleading.
Obvious pricing or technical errors may be corrected where permitted by law.
5. ORDERS AND CONTRACT FORMATION
Submitting an order constitutes an offer to purchase the selected products subject to these Terms.
Orders placed through our website enter our automated order processing and fulfilment system shortly after submission.
Because processing is automated, once an order has been successfully placed and entered processing, we are generally unable to cancel, stop, or modify it before shipment.
If you no longer wish to keep an order that has already entered processing, you may need to receive the order and then follow the applicable return procedure described in our Returns & Refund Policy.
This operational restriction does not limit any statutory cancellation or consumer rights available under applicable UK law.
We may refuse, limit, or cancel an order where reasonably necessary, including because of:
- Product unavailability;
- Payment failure;
- Suspected fraud;
- Obvious pricing or technical errors;
- Incorrect customer information;
- Abuse of promotional offers;
- Legal requirements; or
- Circumstances making fulfilment reasonably impossible.
If we cancel an order after collecting payment and no amount is lawfully owed, the applicable payment will be refunded.
6. ORDER INFORMATION
You agree to provide current, complete, and accurate information, including your name, contact information, billing details, and delivery address.
If you notice an error after ordering, contact us immediately at:
support@houseofclogsuk.store
Phone:
+44 20 3371 2200
Because orders are processed automatically, we cannot guarantee that an address, size, product, colour, quantity, or other order detail can be changed after the order has been placed.
Where a change is still operationally possible, we will make reasonable efforts to assist.
Nothing in this section limits rights that cannot lawfully be restricted.
7. PAYMENT
We accept payment methods displayed at checkout, which may include major cards, digital wallets, Shopify Payments, and other available payment methods.
Payments are processed through applicable payment service providers.
We generally do not directly store complete payment card numbers.
8. SHIPPING AND FULFILMENT
House Of Clogs UK maintains a physical operation in the United States and uses fulfilment locations in the United Kingdom, United States, and China.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order may be fulfilled and dispatched from any of these locations.
Our current operational and fulfilment locations include:
UNITED STATES — PHYSICAL OPERATION AND FULFILMENT LOCATION
30 N Gould St Ste N
Sheridan, WY 82801
United States
UNITED KINGDOM — FULFILMENT LOCATION
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
CHINA — FULFILMENT LOCATION
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
An order placed through our UK store does not necessarily mean that the product will be dispatched from the United Kingdom.
Customers cannot select the fulfilment location unless an option is specifically provided at checkout.
Products within the same order may occasionally be fulfilled from different locations and shipped separately.
Our fulfilment locations are not automatically return addresses. Customers must follow the return instructions provided by our customer support team before returning any product.
SHIPPING OPTIONS
The shipping methods currently offered may include:
Express Shipping (Royal Mail)
Estimated delivery: 2–5 business days
Price: £9.95
FREE Shipping (Royal Mail)
Estimated delivery: 3–7 business days
Price: Free
Delivery estimates are provided in good faith and may be affected by carrier operations, fulfilment origin, international transit, customs processing, public holidays, weather, peak periods, and other circumstances outside our reasonable control.
Nothing in these delivery estimates limits statutory rights relating to delayed or failed delivery.
9. INTERNATIONAL FULFILMENT
Orders fulfilled from our physical operation or fulfilment location in the United States or from our fulfilment location in China may travel internationally before reaching the United Kingdom.
Internationally fulfilled parcels may be handled by multiple logistics providers before being transferred to Royal Mail or another applicable local carrier for final delivery.
Customs processing may occasionally affect delivery times.
Applicable taxes, duties, import charges, or other mandatory charges will be handled or disclosed in accordance with applicable law.
10. ORDER CANCELLATIONS
Orders are processed through our automated fulfilment system.
Once an order has been placed and entered processing, we generally cannot cancel or stop the order before shipment.
If an order has already entered processing, the customer may need to receive the goods and then follow the applicable return procedure.
For eligible online purchases, consumers may have statutory cancellation rights under UK law, including rights that can apply after goods have been received.
Nothing in this section removes, limits, or overrides any statutory cancellation right available under applicable UK consumer law.
For assistance, contact:
support@houseofclogsuk.store
+44 20 3371 2200
Please review our Returns & Refund Policy for complete information regarding returns and statutory cancellation rights.
11. RETURNS AND REFUNDS
In addition to applicable statutory rights, our return policy provides a 30-day return period for eligible products, subject to the conditions described in our Returns & Refund Policy.
Customers must contact us before returning a product.
Our United Kingdom, United States, and China fulfilment locations are not automatically return addresses.
Customers should not send products to any fulfilment location unless specifically instructed to do so by our customer support team.
Where a valid statutory cancellation applies, refunds will be provided in accordance with applicable UK law.
Please review our Returns & Refund Policy for full eligibility requirements, procedures, timelines, and refund information.
12. FAULTY OR NON-CONFORMING PRODUCTS
Products supplied by House Of Clogs UK must comply with applicable UK consumer law, including applicable requirements that goods be as described, of satisfactory quality, and fit for purpose.
If a product is faulty, damaged, materially misdescribed, incorrect, or otherwise non-conforming, please contact us.
Depending on the circumstances and statutory rights, remedies may include a refund, replacement, repair, price reduction, or another remedy required by law.
13. CONSUMER RIGHTS
Nothing in these Terms limits mandatory consumer rights under applicable UK law, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where these Terms conflict with a mandatory statutory requirement, the statutory requirement prevails.
14. PROMOTIONS AND DISCOUNTS
We may offer promotional codes, discounts, bundles, gifts, limited-time offers, restocks, and other promotions.
Promotions may be subject to specific terms, eligibility requirements, availability, or time limits.
Promotional claims, savings claims, comparison prices, scarcity statements, and stock claims are intended to be accurate and not misleading.
Unless otherwise stated, promotional offers cannot necessarily be combined.
15. INTELLECTUAL PROPERTY
Website content, including original text, graphics, layout, photographs, videos, icons, and other materials, may be owned by House Of Clogs UK or used under licence, authorisation, or another lawful basis.
Third-party trademarks, logos, character names, images, designs, or other intellectual property remain the property of their respective owners where applicable.
Nothing in these Terms transfers ownership of third-party intellectual property to House Of Clogs UK.
16. ACCEPTABLE USE
You may not use our website for unlawful or fraudulent purposes, interfere with website security, transmit malicious code, attempt unauthorised access, impersonate others, misuse our services, or infringe another person’s rights.
We may take reasonable measures to protect our website, customers, payment systems, and business from fraudulent, abusive, or unlawful activity.
17. THIRD-PARTY SERVICES
Our website may use third-party services including Shopify, payment processors, shipping providers, fulfilment providers, tracking services, analytics providers, and advertising platforms.
Independent third-party services may be governed by their own terms and privacy policies.
18. PRIVACY
Our handling of personal data is described in our Privacy Policy and is subject to applicable UK data protection law.
Please review the Privacy Policy available through houseofclogsuk.store for further information.
19. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot lawfully be excluded.
Nothing in these Terms limits statutory consumer rights or remedies.
20. GOVERNING LAW AND JURISDICTION
These Terms are governed, to the extent permitted by law, by the laws of England and Wales.
Nothing in these Terms deprives consumers of mandatory protections or jurisdictional rights available to them.
Consumers resident in Scotland or Northern Ireland may also have rights to bring proceedings in their local courts where applicable.
21. SEVERABILITY
If any provision of these Terms is found unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
22. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our business, services, fulfilment arrangements, policies, technologies, or applicable law.
The current version will be published at:
houseofclogsuk.store
23. CONTACT INFORMATION
House Of Clogs UK
Company registration number:
04590040 (registered in England and Wales)
Email:
support@houseofclogsuk.store
Phone:
+44 20 3371 2200
Website:
houseofclogsuk.store