LEGAL NOTICE

Last updated: 3 October 2026

This Legal Notice provides legal and general information relating to the website houseofclogsuk.store and its operation.

Nothing in this Legal Notice limits or excludes mandatory rights available to consumers under applicable UK law.

1. COMPANY AND STORE INFORMATION

Company / Store name:
House Of Clogs UK

Company registration number:
04590040 (registered in England and Wales)

Website:
houseofclogsuk.store

Email:
support@houseofclogsuk.store

Phone:
+44 20 3371 2200

2. WEBSITE PURPOSE

houseofclogsuk.store is an e-commerce website operated by House Of Clogs UK for the sale of footwear and related products to customers in the United Kingdom.

Products, availability, prices, promotions, shipping options, and other commercial information may change from time to time.

Purchases are also subject to our Terms of Service, Returns & Refund Policy, Shipping Policy, Privacy Policy, and other applicable policies displayed on our website.

3. OPERATIONS AND FULFILMENT LOCATIONS

House Of Clogs UK maintains a physical operation in the United States and uses an international fulfilment network with fulfilment locations in the United States, United Kingdom, and China.

Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order may be fulfilled and dispatched from any of these locations.

Our current operational and fulfilment locations include:

UNITED STATES — PHYSICAL OPERATION AND FULFILMENT LOCATION

30 N Gould St Ste N
Sheridan, WY 82801
United States

UNITED KINGDOM — FULFILMENT LOCATION

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

CHINA — FULFILMENT LOCATION

Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China

An order placed through our United Kingdom website does not necessarily mean that the product will be dispatched from the United Kingdom.

Depending on inventory and operational requirements, orders may be dispatched from our physical operation and fulfilment location in the United States, our fulfilment location in the United Kingdom, or our fulfilment location in China.

These addresses are operational and fulfilment locations and are not automatically return addresses or customer service locations.

Customers wishing to return a product must contact our customer support team first to receive the appropriate return instructions and return destination.

4. INTELLECTUAL PROPERTY

Content appearing on houseofclogsuk.store, including original text, graphics, website design, layout, photographs, videos, icons, and other materials, may be owned by House Of Clogs UK or used under licence, authorisation, or another lawful basis.

Protected content may not be reproduced, distributed, modified, published, commercially exploited, or otherwise used without permission from the applicable rights holder except where permitted by law.

Third-party trademarks, trade names, logos, characters, product designs, photographs, and other intellectual property remain the property of their respective owners where applicable.

Nothing on this website transfers ownership of third-party intellectual property to House Of Clogs UK.

5. WEBSITE AND PRODUCT INFORMATION

We make reasonable efforts to ensure information presented on our website is accurate and current.

Minor differences may occur between photographs or digital representations and physical products due to device displays, photography, lighting, manufacturing variations, or packaging changes.

Nothing in this section limits statutory rights where goods are faulty, misdescribed, not of satisfactory quality, not fit for purpose where applicable, or otherwise fail to comply with applicable UK consumer law.

6. PRICING AND PROMOTIONS

Prices presented to UK customers are generally displayed in British Pounds Sterling (GBP).

Applicable taxes and mandatory charges will be displayed or included as required by applicable UK law.

We aim to ensure that:

• Prices are accurate;
• Mandatory charges are appropriately disclosed;
• Promotional claims are not misleading;
• Savings claims are genuine;
• Comparison or reference prices are appropriately supported; and
• Stock and availability information is presented accurately.

Obvious technical or pricing errors may be corrected where permitted by law.

7. SHIPPING INFORMATION

Our current shipping options may include:

Express Shipping (Royal Mail)
2–5 business days
£9.95

FREE Shipping (Royal Mail)
3–7 business days
Free

Delivery estimates are provided in good faith and may be affected by fulfilment origin, international transit, customs processing, carrier operations, public holidays, weather, peak periods, and circumstances outside our reasonable control.

For complete information regarding shipping, fulfilment, tracking, and delivery, please review our Shipping Policy.

Nothing in this section limits statutory rights relating to delayed or failed delivery.

8. RETURNS AND ORDER PROCESSING

Eligible products may be returned within our 30-day return period, subject to the conditions described in our Returns & Refund Policy and without limiting applicable statutory rights.

Orders are submitted to our automated processing and fulfilment system after they are placed.

Because of this automated process, once an order has entered processing, we generally cannot cancel, stop, or modify it before shipment.

If an order has already entered processing and the customer no longer wishes to keep it, the customer may need to receive the goods and then follow the applicable return procedure.

Nothing in this section limits or excludes any statutory cancellation, return, refund, or other consumer right available under applicable UK law.

Customers must contact us before returning a product to obtain the appropriate return instructions and destination.

9. DISCLAIMER

We make reasonable efforts to maintain the availability and accuracy of our website.

However, we cannot guarantee that the website will always operate without interruption, delay, technical problems, or errors.

We may update, modify, suspend, or remove website content or functionality where reasonably necessary.

Nothing in this Legal Notice excludes any warranty, condition, obligation, or consumer protection that cannot lawfully be excluded.

10. LIMITATION OF LIABILITY

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation; or
• Any other liability that cannot legally be excluded or limited.

Nothing in this section affects statutory consumer rights.

11. THIRD-PARTY SERVICES AND EXTERNAL LINKS

Our website may contain links to or integrate services operated by third parties, including payment providers, fulfilment providers, shipping providers, tracking services, analytics providers, advertising platforms, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services except where responsibility cannot lawfully be excluded.

12. PRIVACY AND DATA PROTECTION

House Of Clogs UK is committed to handling personal data in accordance with applicable UK data protection law, including:

• UK General Data Protection Regulation (UK GDPR); and
• Data Protection Act 2018.

Because we maintain a physical operation in the United States and use an international fulfilment and service-provider network, personal data reasonably necessary to process and fulfil orders may be transferred to or processed by service providers outside the United Kingdom, including in the United States and China.

Where international transfers occur, they will be handled in accordance with applicable UK data protection requirements.

Please review our Privacy Policy for further information.

13. CONSUMER RIGHTS

Nothing in this Legal Notice or elsewhere on our website is intended to waive, restrict, exclude, or replace mandatory consumer rights or remedies.

UK customers may have statutory rights under legislation including:

• Consumer Rights Act 2015; and
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These may include rights relating to product quality, descriptions, online cancellation, returns, refunds, faulty products, and delivery.

Where this Legal Notice conflicts with a mandatory statutory consumer right, the applicable statutory requirement prevails.

14. GOVERNING LAW AND JURISDICTION

This Legal Notice is governed by applicable UK law and, to the extent permitted by law, the laws of England and Wales.

Nothing in this Legal Notice deprives consumers of mandatory legal protections or jurisdictional rights available to them.

Consumers resident in Scotland or Northern Ireland may have rights to bring proceedings in their local courts where applicable.

15. RELATIONSHIP WITH OTHER STORE POLICIES

This Legal Notice should be read together with our:

• Terms of Service;
• Privacy Policy;
• Shipping Policy;
• Returns & Refund Policy; and
• Other applicable terms displayed on our website.

Where mandatory UK law provides greater protection, the applicable statutory requirement prevails.

16. CHANGES TO THIS LEGAL NOTICE

We may update this Legal Notice to reflect changes to our business, website, services, operations, fulfilment arrangements, policies, or applicable legal requirements.

The current version will be published at:

houseofclogsuk.store

17. CONTACT INFORMATION

House Of Clogs UK

Company registration number:
04590040 (registered in England and Wales)

Email:
support@houseofclogsuk.store

Phone:
+44 20 3371 2200

Website:
houseofclogsuk.store